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Program Development Manager (Student Programs)

Job Description

Program Development Manager (Student Programs)

Full Job Description

About Goodwill We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of diversity, equity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility. If you need any assistance in applying please contact PeopleRelataions@evergreengoodwill.org for any assistance or accommodation requests. *As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination on their first day of employment.

Job Title: Program Development Manager


About the Position

The Program Development Manager is responsible for managing the development, implementation, and maintenance of new programs for Job Training & Education (JTE) Centers in alignment with the Mission strategic plan. The Program Development Manager analyzes research and data for best practices in program delivery and works with all levels of staff to research, plan and implement new programs. This position works closely with the Education Administrator to establish timelines, make curriculum recommendations, and evaluate programs for quality service delivery.The Program Development Manager measures progress of programs and processes (pre- and post-implementation) for quality and consistency across all JTE Centers.

Essential Duties and Responsibilitiesinclude the following.Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

  • Under the direction of the Director of Program Planning, Research & Evaluation, conduct thorough needs assessments to ascertain how to meet identified needs through program delivery.
  • Conducts primary and secondary research and produces literature reviews to substantiate need and research assumptions in service to Goodwill’s learning communities.
  • Partners with direct service staff and Center Managers to implement and onboard new programs, including facilitating regular check-ins to monitor timeline and work plans.
  • Facilitates internal working groups to develop the program design, outcomes, etc.
  • Creates work plans and timelines for projects; monitors the execution of plans.
  • Support implementation strategies by educating and training staff regarding, program and class changes.
  • Monitor the program implementation phase across all Centers with regular visits to appropriate team members.
  • Develops and maintains working relationships with staff involved in program delivery and Center Managers, as well as key external partnerships.
  • Responsible to support, advance, and contribute to a DEI framework.
  • Collaborate with students, staff and managers to purposefully work to implement student centered initiatives.
  • Work with managers and appropriate Directors to ensure grant agreements are adhered to including tracking expenses to remain within program budget and assisting with grant reports.
  • During post-implementation, evaluate programs and classes and recommend improvements or changes in program structure or curriculum, while ensuring programs are properly maintained, delivered, and reported.
  • Via surveys and feedback, analyze training needs to develop and facilitate new training programs or modify and improve existing programs.
  • Review program training manuals for compliance and consistency with grant requirements and quality control. Approve updated procedures and policies for publication. Attendrequired meetings, trainings and develop and deliver presentations.
  • Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
  • Perform other duties as assigned.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience:

  • Bachelor’s degree in Education, Program Administration or related field and at least three (3) years’ experience in data management and analysis, or equivalent combination of experience and education. Master’s Degree preferred; however, lived-experience and international experience considered in lieu of more traditional, U.S. achieved credentials.
  • Minimum four (4) years’ experience in adult education, job training, workforce development or related field, with three (3) years of direct program management experience.
  • Demonstrated experiences in developing equitable learning and teaching practices for diverse adult learners.
  • Demonstrated experience in learning and adapting to new subject areas, technology and other topics quickly.
  • Exceptional ability to organize work, follow through on projects, anticipate project needs, function independently as well as part of a team, and work effectively with staff and volunteers.
  • Must be committed to creating and sustaining a learning environment in which students feel safe, supported and encouraged; foster an environment that is inclusive, culturally rich, and bias free.
  • Highly proficient with web-based applications (Google Workspace), video conferencing, case management software, and Microsoft Office.
  • Ability to learn new technology and software as related to the job.
  • Ability to always practice confidentiality.
  • Remote and occasional evening and weekend work required.
  • Must be able to meet travel requirements of up to 20% of work time locally and statewide.

Certificates, Licenses, or Registrations:

  • Must have valid driver’s license and proof of insurance.

Computer/Technology Skills:

  • Highly proficient with web-based applications (Google Workspace), video conferencing, case management software, and Microsoft Office.
  • Ability to learn new technology and software as related to the job.

Physical Demands:
While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing and to operate computer systems. Able to safely lift/push/pull up to 25 lbs., grasp, handle, finger and manipulate items; perform repetitive fine motor functions with fingers, wrists, and arms, standing for long periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities:

  • Problem solving
  • Strong verbal and written communication skills
  • Analyzing and interpreting data
  • Time management
  • Multiple deadlines

Work Environment:
Office/classroom environment; the noise level in the work environment is usually moderate. Must have reliable transportation, as this position requires travel to offsite meetings and events.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.

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