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New Patient Experience Coordinator

Job Description

New Patient Experience Coordinator

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients' quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Hours M-F 8am-5pm PST

The New Patient Experience Coordinator is responsible for providing clerical support to the New Patient Experience Representatives, Nurse Navigation, and other clinical providers to ensure a smooth intake process for new patients. This role will effectively manage inbound requests including, but not limited to, triaging call/chat/fax/email requests, re-scheduling Nurse Navigator appointments, routing inbound requests promptly to the appropriate teams and investigate records request inquiries. The New Patient Experience Coordinator effectively organizes and manages health information and requests to ensure quality, accuracy, accessibility, and security in both paper, Customer Relationship Management (CRM), and electronic health record (EHR) systems. This role has a responsibility to assist multiple locations and departments.

Skills, Education and Additional Information

  • Highschool Diploma or equivalent
  • Minimum 1 year of professional experience, preferably in healthcare setting
  • Experience in the following EPIC, Salesforce, Verint & Cisco preferred
  • Strong attention to detail and customer service skills
  • Excellent written and verbal skills
  • Strong organizational skills
  • Ability to be empathetic and resolve conflict/barriers
  • Ability to handle difficult situations and escalate when necessary
  • Strong self-motivation and accountability
  • Requires appropriate internet services, speed and dedicated work space to effectively work from home


We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you're ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us.

Visit: Jobs.cancercenter.com to begin your journey.

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