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Full Job Description
Lenbrook is seeking a high-energy, visionary leader to further elevate Lenbrook’s wellness and enrichment program. Enrichment at Lenbrook is all about creating a wellness-based environment with a variety of programs, events and activities so that each resident can define personal fulfillment and well-being for him or herself. One size does not fit all, and this person-centered enrichment program relies on knowing the diverse and interesting residents who make up this vibrant and engaged community of people. The leader of enrichment will:
Support a team of professionals who are subject matter experts across the dimensions of wellness,
- Partner with residents to support them to reach their potential for well-being – on a personal and community level,
- Architect new programs and opportunities to further solidify Lenbrook’s vision for enrichment – a differentiator which already sets Lenbrook apart from others.
Develop and operate a resident-centered wellness program, which includes opportunities for physical, emotional, spiritual, mental, environmental, vocational, and social dimensions for an engaged and vital life-style across the continuum of care.
Essential Functions of the Job:
- Create an enrichment program that fully supports the vision developed in the Strategic Goals.
- Develop the associates in the Enrichment department to provide lifestyle enhancements for Lenbrook residents.
- Review Lenbrook Strategic Goals and resident and associate satisfaction surveys to develop annual departmental goals.
- Present business plan for the department goals and objectives for the annual budget
- Participate in the Performance Improvement team by determining performance improvement indicators for the department, monitoring and performing operational changes for improvement.
- Develop person-centered department goals based on achieving the Board of Directors approved
- Strategic Plan, Lenbrook’s annual strategic and operational goals, responses to the Resident or
- Associate Satisfaction scores or the Financial Goals of Lenbrook. Integrate the strategic and operational goals into the annual budget.
- Create and implement the vision for the Lenbrook Enrichment department to be a leader in resident wellness.
- Participate in the Resident Association Health and Wellness Committee to support Health Services.
- Participate and present as needed in the resident, associate, and board meetings.
- Manage the associates in the Enrichment Department
- Create a program that measures the success of the Enrichment department’s programs and services.
- Develop and maintain annually written policies and procedures that govern the Enrichment Departments operations to assure continued compliance with current regulations (i.e., licensure, certification, ADA, OSHA, HIPAA, infection control, sanitation, regulations of the Georgia Department of Community Health, Long-Term Care Division, etc.) and CARF-CCAC Standards.
- Interpret Enrichment’s policies and procedures for employees, residents, family members, visitors, government agencies, etc. as necessary.
- Ensure information is distributed to existing, new and prospective residents is accurate, always up-to-date, and fully descriptive.
- Ensure that employees, residents, visitors, and the public follow established policies and procedures.
- Assume administrative authority, responsibility and accountability for directing Enrichment activities and programs.
- Represent Lenbrook and participate in meetings and when dealing with outside organizations including governmental agencies, business partners and trade associations, or provide an authorized representative when unable to attend such meetings.
- Make written and oral reports/recommendations to the VP of Community Life concerning Enrichment operations. Identify areas for improvement and present creative solutions which decisively address issues of concern.
- Create a system that manages implementation, measurement and correction for policies and procedures, performance indicators, CARF-CCAC standards and quality indicators.
- Participate in surveys and inspections made by authorized governmental agencies or consultants.
- Review and develop a plan of correction for deficiencies noted during survey inspections and provide a written copy of such plan to the governing agency as required.
- Develop personable/cordial relationships with families and residents.
- Delegate a responsible staff member to act on your behalf when you are absent from the community (business continuance – cross train.)
- Delegate administrative authority, responsibility, and accountability to other staff personnel as deemed necessary to perform their assigned duties.
- Work with consultants as necessary to manage their projects and implement recommended changes.
- Maintain an excellent working relationship with business partners.
- Ensure that the department is maintained in a clean, safe and market-appealing manner for resident comfort and convenience by assuring that necessary equipment and supplies are maintained to perform such duties and services.
- Ensure that adequate supplies and equipment are on hand to meet the day-to-day operational needs of the facility and residents.
- Authorize the purchase of major equipment/supplies in accordance with established purchasing policies and procedures.
- Prepare annual operating budget for approval, allocating resources to carry out programs and activities.
- Review and interpret monthly financial statements and provide variance reports.
- Keep abreast of economic conditions and make adjustments to assure continued quality care.
- Perform related responsibilities as required.
- Initiate recruiting process and conduct interviews for direct report positions.
- Review and check competence of work force and make necessary adjustments.
- Ensure quarterly coaching sessions are completed on all Enrichment personnel on a timely basis.
- Create and maintain an atmosphere of warmth and personal interest with a positive emphasis throughout the continuum of care.
- Ensure that an adequate number of appropriately trained professional and auxiliary personnel are on duty at all times to meet the needs of the residents (including inclement weather). Assist in standardizing the methods in which work will be accomplished.
- Counsel/discipline personnel as requested or as may become necessary.
- Ensure that disciplinary action is administered consistently, equally and fairly. Use progressive discipline to prevent negligent retention of personnel not fulfilling their given job responsibilities.
- Terminate employment of personnel when necessary, coordinating such actions with HR.
Education and Experience Required:
- BS/BA in Business, Management, Therapeutic Recreation or other related fields.
- 5 years verifiable experience in senior living or related field preferred.
Skills and Aptitude Required:
- Intermediate to advanced Microsoft Office knowledge.
- Excellent oral and written communication skills.
- Project management.
- Time management.
- Knowledge of Person-Centered Care.
- Employee engagement.
- Creative problem-solving.
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