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Manager of Substance Use Disorder Services

Job Description

Manager of Substance Use Disorder Services



Starting Salary: $81,670

The Manager of Substance Use Disorder Services provides operational oversight for Oakland Community Health Network (OCHN’s) Substance Use Disorder treatment and recovery provider network. Collaborates with other OCHN departments and external stakeholder teams to assure quality services are delivered and data is analyzed according to federal, state, local, and OCHN requirements. The Manager of SUD Services assists with the development and oversees the implementation of the strategic vision and plan for SUD services for adults and children with SUD. In addition, this position provides leadership, mentoring, and coaching to the SUD Team that advances service development and capacity building; involvement of service recipients quality outcomes; performance improvement; cost analysis; and contract compliance.

Essential Functions

  • Leads or delegates the communication, coordination, implementation and management of service initiatives, projects, and contract requirements with the SUD Providers.
  • Serves as the contact person/liaison for the SUD Providers and leads SUD provider meetings when the SUD Director r is unavailable or as assigned.
  • Provides leadership, coaching, and supervision to the SUD Services Team, which is responsible for providing strategic direction, as well as content expertise and guidance, to SUD Provider Network for the development and improvement of service initiatives, projects, grants, and programs. This includes research, service recipients and community input, management report analysis, etc.
  • Provides direction to individual employees on SUD Service Team through leadership, facilitation, teaching, coordination, problem-solving, conflict resolution, and coaching.
  • Assures adequate supervision/evaluation processes for all assigned staff members and delegates responsibilities as appropriate.
  • Assures adequate orientation for new employees.
  • Routinely reviews job assignments and utilization of staff.
  • Actively participates in the professional development of all direct reports through the Performance Management process, ensuring that all performance appraisals are completed on time.
  • Coordinates with OCHN Teams to ensure that SUD Service Team members participate in workgroups and committees, as needed, such as involvement of the Cost and Utilization Analyst in budget preparation, Clinical Analyst involvement in protocol and access and utilization management practices, etc.
  • Participates in development, manages, and monitors implementation and progress toward OCHN SUD strategic and annual plan goals and objectives.
  • Ensures that necessary OCHN information is communicated to and from the SUD Network Providers, including strategic development, project implementation, progress, and barriers.
  • Advances the principles and practices of Recovery, Self-Determination, Trauma-Informed Systems, Person/Family Centered Planning, Peer-delivered services, and Evidence-based or Best Practices, including the evaluation of outcomes and service recipient satisfaction.
  • Assures the implementation of care coordination and practices to address co-morbid conditions, including mental illness and physical health conditions.
  • Coordinates the development and implementation in specialty areas, such as recovery housing, transportation, women specialty programming, medication assisted treatment etc. including research, training, project evaluation/outcome analysis, and stakeholder input.
  • Coordinates the identification, development, and implementation of needed training within the designated population group to ensure that SUD Service organizations/staff have the necessary skills to provide quality services and outcomes.
  • Leads resolution of systems issues identified by the Customer Services Team, Access and other OCHN Teams, and members of the OCHN or SUD Team , including communicating relevant information, analyzing data/trends, and making recommendations, arranging provider education / training, and ensuring development and evaluation of improvement plans.
  • Participates in the development of contracts for the designated population group, as well as the evaluation of performance for contract continuation, including outcome measures, business practices, quality indicators, grievance, and Recipient Rights trends, etc.
  • Participates in the development/revision of monitoring tools. Informs SUD Service Providers.
  • Analyzes system data, identify trends, monitor usage of services within populations served and provide written reports. Provide recommendations for improvement plans.
  • Reviews, analyzes, and makes recommendations regarding SUD Service Provider contract related reports.
  • Responds to SUD Service Provider issues/complaints, including facilitation of the Dispute Resolution process and Appeals process, if needed.
  • Coordinates and provides oversight for all SUD department audits.
  • Performs additional duties, as assigned

Education:

  • A Master's degree in a relevant discipline is required.


Preferred Credentialing Requirements (licenses, or certifications):

  • State of Michigan licensure as Psychologist (LLP, FLP), Social Worker (LMSW, LLMSW), Counselor (LPC, LLPC), or Marriage and Family Therapist (LMFT).
  • For Substance Use Disorder Services: Certification in good standing from the Michigan Certification Board for Addiction Professionals (MCBAP)
  • CAADC orCADC or an active development plan.

Experience Requirements:

  • Minimum of 2 years relevant experience in human services supervision, management or administration, network management, or related area.

Preferred Experience:

  • Demonstrated leadership skills in a managerial or supervisory position in the public or private sector are preferred.

Knowledge Requirements:

  • Working knowledge of the Michigan Department of Licensing and Regulatory Affairs (LARA) SUD Administrative Rules.
  • Working knowledge of the Michigan Mental Health Code.
  • Working knowledge of Michigan Medicaid rules and regulations.
  • Familiarity with Michigan Certification Board for Addiction Professionals (MCBAP) certification standards and processes.
  • Knowledge of public SUD/mental health service delivery systems.

Job Specific Competencies/Skills:

  • Ability to recognize and analyze complex operational/administrative or fiscal problems, and to recommend and implement solutions.
  • Ability to work collaboratively and create a team environment that resolves problems and implements solutions in an environment that fosters continuous improvement.
  • Ability to recruit, select, supervise, plan, direct, and evaluate the work of professional, administrative, and clerical employees.
  • Ability to provide developmental opportunities for future succession planning and skill enhancement.
  • Ability to conduct effective meetings
  • Ability to initiate, plan, develop, coordinate, and implement programs and system-wide change.
  • Highly effective interpersonal, active listening, and conflict resolution skills.
  • Ability to respond appropriately to and manage crisis situations.

Manager Competencies/Skills:

  • Ability to recognize and analyze complex operational/administrative or fiscal problems, and to recommend and implement solutions.
  • Ability to work collaboratively and create a team environment that resolves problems and implements solutions in an environment that fosters system–wide continuous improvement.
  • Ability to recruit, select, supervise, plan, direct, and evaluate the work of professional, administrative, and clerical employees.
  • Ability to provide developmental opportunities for future succession planning and skill enhancement.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to conduct effective meetings.
  • Ability to initiate, plan, develop, coordinate and implement system-wide programs.
  • Highly effective project management skills.
  • Highly effective interpersonal, active listening, negotiation, and conflict resolution skills.
  • Ability to respond appropriately to and manage crisis situations.

Oakland Community Health Network’s Core Competencies:

  • Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
  • Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
  • Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
  • Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
  • Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Special Information (Travel required, physical requirements, on-call schedules, and so on):

  • Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
  • Must be available for meetings and events which may occur outside of standard office hours.
  • Work performed primarily in an office environment.
  • Hybrid (onsite/remote) work schedule is available.

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