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Program Manager

Job Description

The Program Manager is responsible for the oversight and execution of day-to-day functioning of their assigned supported living program site(s):

  • Some training and all scheduling of staff to meet client and agency needs.
  • General case management of assigned client caseload.
  • Maintaining positive communication with families and guardians, the community, other collaborative agencies and persons, and DDA.
  • Ensuring clients receive supports identified in their PCSP/IISP. Ensure staff follow the Residential Guidelines and properly document.
  • Understand and operate within the WACs, DDA, and VOAWW policies that govern community residential programs.


  • Bachelors degree in a related human service field or at least two years experience working with developmentally disabled persons; experience in a supervisory position strongly preferred. Related experience can be substituted for educational requirements.
  • Required, as a condition of employment, to obtain: CPR/First Aid certification, Nursing Assistant Registration within 120 days of employment, and to attend the required trainings as scheduled. Must pass (90%) the Mandated Reporting Post-Test.
  • Must be organized and able to work independently.
  • Knowledgeable and skilled in all MS Office applications.
  • Effective organizational and interpersonal skills including written and verbal communication.
  • Accepts responsibility for ones own actions and follows through on commitments.
  • Must have and maintain an acceptable background check record per State guidelines.
  • Must have reliable personal transportation and the ability to safely transport clients via personal and/or agency vehicles as well as obtain the necessary VOA training to do so.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

Benefits: Competitive pay; Paid medical, vision and dental insurance; 403(B) plan matching; Paid sick, holiday, and vacation time; Paid travel time between clients; Mileage reimbursement; free training and Flexible schedules.

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