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Donor Relations Director - Eastern WA, ID, and MT

Job Description

Donor Relations Director - Eastern WA, ID, and MT

Full Job Description

DEPARTMENT: Development


COMPENSATION: $75,000-85,000

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation:

Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months’ service time.
Paid Holidays: 13 designated holidays + 1 floating holiday per yearA generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.


The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people.


The Donor Relations Director (DRD) plays a key and integral role in the success of the Northwest Division’s fund development efforts, specifically through ongoing and proactive relationship management, strategic communications plans, gifts cultivation and solicitation activity with an assigned caseload of qualified major donors and smaller group (10%) of assigned, qualified major gifts prospects. In this role, the DRD will identify, qualify, be assigned, cultivate, solicit and steward major gift donors (75%) and prospects (25%), acting as the primary contact between The Army and the assigned caseload, with an emphasis on securing gifts of $5,000 and much higher, increasing major gifts to The Salvation Army while retaining and strengthening existing giving. This individual will focus on raising funds in Eastern, WA, Northern ID and Western MT.


  • Must embrace, support and reflect well on The Salvation Army’s mission and values through one’s professional responsibilities and behavior at all times.
  • Bachelor’s degree or comparable experience, plus a minimum of five years of experience in a non-profit fundraising role with a proven track record of major gifts success.
  • Effective interpersonal, conversational and presentation skills, demonstrating emotional intelligence, situational awareness, excellent writing abilities and strong case development and pitching skills.
  • Proven expertise in developing and maintaining positive relationships with diverse individuals, including executives, leadership volunteers and wealthy donors, as well as internal stakeholders and leadership.
  • The selected individual should enjoy problem solving, think strategically and creatively, and take initiative with consistent follow through.
  • A high level of comfort with direct donor interaction is a must, including discussions of personal and family finances and asking for major financial commitments.
  • Team Player, able to check ego at the door, with an ability to collaborate effectively with officers, staff and volunteers for successful achievement of position and department goals.
  • Willingness and ability to travel regularly. Valid Driver’s License required.
  • Able to work independently in a fast-paced environment without extensive administrative support. Must be highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace. Must keep good documentation through contact reports and activity tracking, using the Portfolio database according to Salvation Army protocols.
  • Demonstrated goal-orientation, with a drive to achieve agreed upon goals within agreed upon timeframes.


  • The DRD establishes, manages, and fulfills a caseload communications plan, including individual fundraising goals and personalized strategies, to effectively steward, educate, cultivate and solicit gifts from major donors each fiscal year, with an emphasis on gifts of $5,000 and higher.
  • Manages a caseload of 150 assigned and qualified major donors. Maintains and seeks to engage with a small additional prospective donor ‘watch list’ as assigned. Creates and follows an agreed upon communications plan that is specific to each donor or prospect.
  • Works diligently to meet agreed upon monthly and annual activity and income production goals and is purposeful about every visit and communication to achieve the desired outcome.
  • Leads in one-to-one solicitation, gift acknowledgments and stewardship communications. Travels as necessary, establishing and maintaining excellent donor relations, providing written proposals to donors as needed, and includes Army and/or volunteer leadership as appropriate.
  • Meets regularly with supervisor and territorial major gifts management (in person and/or via phone) to discuss and refine caseload plans, donor strategies and progress tracking. Also, receive coaching as requested or needed and works to keep open lines of communication at the divisional level and territorial level.
  • Participates in recommended professional trainings as budget allows, conference calls with other major gifts staff, conference kindred sessions and other professional development opportunities.
  • Works in close conjunction with other development staff and officers, pursuing and contributing to harmonious collaboration between direct marketing, social media, foundation, corporation, and planned giving activities for optimal integrated strategies.
  • Works in close collaboration with local officers, program, finance, development and marketing and communications, and administrative support staff to develop a portfolio of giving opportunities (cases for support) that document funding needs. Cases outline program costs, how dollars impact people, outcomes being achieved and outcomes which could be achieved, shortfalls and exciting mission advancement opportunities. Presents these opportunities to donors to effectively match donor interests with Army’s strategic plans.
  • Makes it a priority to take donors on site visits to tour Army programs and to facilitate face-to-face briefings of donors by Army leaders.
  • Supports and contributes to, as requested, overall territorial policies, business practices and strategies to continually increase major gifts revenue and program growth.
  • Keeps management apprised of all significant interactions, inputting contact reports to the Portfolio donor database system as required, sharing a continually updated itinerary, fulfilling all monthly and other reporting requirements, and consulting with leadership when needed to understand organizational priorities, to develop strategies that benefit both donor and the Army and to troubleshoot challenging situations.
  • Stays driven toward goals and focused on caseload, but makes effective use of volunteerism opportunities, events and other initiatives to engage with assigned donors, to bring them closer to the Army, and to deepen their awareness of the impact of our work, especially in areas of interest to them. Participates in such opportunities alongside caseload donors. Works with other staff and leadership and leadership volunteers to develop new major donor/prospect cultivation events, such as private receptions, dinners in homes, or seminars, targeted toward those with high philanthropic capacity.
  • Manages all office systems related to DRD duties, including maintaining updated Portfolio donor files, tracking spreadsheets, correspondence and gift acknowledgments, etc., in keeping with department policies and procedures. Documents all donor interactions through Portfolio contact reports and according to established business practices. Carries out any office and computer-related tasks important to fulfilling the goals of the position.
  • Ensures excellent customer service is provided to donors through accessibility to staff and leadership (as granted), timely responsiveness, quality in all interactions and personalized communications.


Performs other related duties as assigned by Divisional Director of Development.


  • Interact with others with courtesy and tact
  • Manage and prioritize multiple projects in an organized and efficient manner to meet tight deadlines
  • Respond to crisis situations in a calm and effective manner
  • Complete projects on schedule
  • Maintain confidentiality
  • Maintain regular and punctual work attendance


The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25 pounds; traveling by airplane; both outdoor and indoor navigation settings.


The position requires professionally communicating verbally with co-workers, other departments and program staff, clients, vendors, donors, volunteers, board members, philanthropic decision-makers, and officers; written communication; talking on the telephone; responding to written or verbal requests; training/giving verbal and written instructions; receiving verbal and written instructions; writing/composing written language, reading; visiting/working at other worksites and non-worksite locations; communication via the latest technologies.


  • Valid driver’s license required
  • Travel as necessary
  • Computer proficiency, including Microsoft Office tools and familiarity with donor management software and email applications


Use office equipment such as computers, photocopiers, scanners, calculators, smartphone, etc.


Visiting Salvation Army locations and donors throughout Eastern, WA, Northern ID and Western MT. Occasional telecommuting and visits to Divisional Headquarters, 111 Queen Anne Avenue North, Seattle.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.

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