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Quality Program Manager

Job Description

Job ID:



10 Brookline Place West, Brookline, MA 02445



Employment Type:

Full time

Work Location:

PTL Remote: 2-3 days remote/wk


The Quality Program Manager for the Pediatric Hematology/Oncology program supports Division of Pediatric Hematology/Oncology to ensure the program has effective measures and initiatives to ensure high quality in our ambulatory clinic and inpatient floors. The Quality Program Manager will report to the Medical Director of Quality Improvement and Patient Safety with dotted connection to the quality and safety departments at both DFCI and BCH. The Quality Program Manager will support the design, measurement, and implementation of divisional quality improvement project and initiatives as well as manage and maintain quality dashboards throughout the division. The Quality Program Manager will facilitate, and lead meetings comprised of representatives from the Pediatric Department and Quality and Patient Safety stakeholders to create quality measures, prepare multiple annual program presentations, monitor trends, and develop action plans to achieve the highest quality practices.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


  • Consult, educate and professionally support divisional quality improvement programs, projects and initiatives.
  • Educate and advise on methods, tools and techniques for monitoring and assessing quality of care.
  • Provide support for implementation and evaluation of division-based programs at BCH at DFCI.
  • Facilitate integration of QI initiatives across organizations (BCH and DFCI).
  • Design and administer customer surveys and analyzing, interpreting and presenting results.
  • Develop agendas, implementation plans, quality dashboards, proposals and other relevant materials to support project teams.
  • Organize and coordinate team meetings and update divisional leadership on current performance and discuss new QI initiatives.


  • Bachelor’s degree required; Master’s degree in Public Health, Healthcare Management or a closely related field preferred.
  • 2 years of data management experience in a clinical setting required.


  1. Knowledge of basic QI tools and control charts.
  2. Ability to use a variety of improvement and redesign tools and techniques such as process mapping, root cause analysis, design and prototyping, rapid cycle testing and change management.
  3. The analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles and in?depth, experienced?based knowledge.
  4. Excellent organizational, interpersonal, and managerial skills.
  5. Ability to relate to a multidisciplinary team and establish and cultivate strong relationships with peers across different levels of DFCHCC and externally.
  6. Skilled in creating powerful and compelling, written and oral communications for fundraising. Experience and credibility when presenting materials to internal and external audiences.
  7. Ability to multi-task and capable of problem-solving complex issues on a daily basis.
  8. Proficiency in Internet, email, and MS Office.
  9. Research experience and/or analytical skills and an interest in research.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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