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Director of Programs

Job Description

Director of Programs

Full Job Description

Company Overview

For more than 50 years, Berkeley Food & Housing Project (BFHP) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in six counties in the bay area - Alameda County, Contra Costa County, Solano County, Sacramento County, San Joaquin County and Amador County. We are proud of our team members who are very dedicated in our mission to ease and end the crisis of homelessness in our communities.

Position Summary

Reporting to the Chief Operating Officer (COO), the Director of Programs will be responsible for the operational success of all BFHP’s programs ensuring seamless team management and development, program delivery, and quality control. They will implement the strategic vision and leadership of the agency; oversee a significant portfolio of programs and related services; evaluate the effectiveness of program and make improvements; help promote and diversify funding through effective resource stewardship at an agency; raise the agency’s profile through external communications and relationship building; and provide mentoring and supervision to team. This position serves as member of the Leadership Team to develop and implement organization-wide policies and programs that contribute to the overall success of the agency.

Essential Duties and Responsibilities

  • Provide effective leadership to all programs across the agency. Ensure integration of evidence-based practices and BFHP values into daily work, standards of excellence, compliance with funding agency requirements, and effective service delivery while meeting or exceeding outcomes/service measures.
  • Collaborate with the Leadership team to implement BFHP’s strategic plan, as well as develop and implement new initiatives that reflect the organization’s mission.
  • Develop and implement strategies that will maximize synergy among all programs and internal departments.
  • Establish consistent and objective program performance standards.
  • Work closely with finance department in the budget development and monitoring process, ensuring programs are within budgetary constraints and policy. Develop strategies around expenditures and make recommendations to improve current or future fiscal years.
  • Cultivate new and existing relationships with internal and external stakeholders with the goal of ensuring sufficient space, resources, and access to services. Build strong relationships with the city, county, and other government entities and funders, and local stakeholders.
  • Partner with the Director of Special Projects and COO to develop and implement new programs and services in line with BFHP’s mission and need of the community.
  • Analyze program data to identify trends and make projections and recommendations for program modifications and expansion.
  • In partnership with the Director of Operations, oversee periodic internal audits of programs.
  • Develop and review systems to acquire feedback from program participants about BFHP services.
  • Respond to emergency and priority situations, resolving grievances, and troubleshooting incidents.
  • In partnership with the Regional Directors and Sr. Program Managers, oversee overall staff management ensuring effective hiring, onboarding, training, supervision, evaluation, and termination as necessary of all program staff.
  • Deploy resources efficiently and effectively toward organizational goals, working with staff to balance workload and effort, and provide regular feedback so that key staff can continuously improve their supervision and mentoring skills.
  • In collaboration with the HR and Training department, implement a professional development and staff training program to address employee experience and skill gaps.
  • Collaborate with Program Management to create objective performance measurements across all sites, to ensure consistent, high-quality evaluation and goal setting for all employees based on contractual goals
  • Maintain compliance with applicable laws, regulations, funding agency requirements, policies, and best practices.
  • Serves as a liaison with executives, departments heads, board members, and external partners to ensure that organizational goals are met.
  • Assist the Development team to promote BFHP’s services implementation and management approaches with donors, partners, and other stakeholders.
  • Ensure cross organizational collaboration, shared success, and joint action when leading working groups for special projects or initiatives.
  • Participate in other departmental activities including, but not limited to, strategic planning, annual work plan, staff retreats, professional development, budgeting, policies and procedures review.
  • Drive agency vehicle to the field and to other program sites, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.
  • Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
  • Attend and participate in all meetings and trainings as assigned.
  • Complete and submit staff and own timesheets in a timely and accurate manner.
  • Work within the framework of BFHP’s Code of Conduct.
  • Perform other tasks as assigned.

Qualifications, Skills and Abilities

  • Bachelor’s degree in Social Services or related field required. Master’s preferred.
  • 7+ years of multiprogram and operations management experience in a nonprofit organization. At least 2 years’ experience in leadership role.
  • Commitment to serving homeless individuals. 3-5 years’ experience providing case management services to homeless individuals, low-income Veterans and/or individuals with mental health or substance abuse issues.
  • Experience with CARF accredited facilities a plus.
  • General knowledge of local community resources.
  • Strong community networking skills and ability to build resources and relationships that improve continuity of care.
  • Knowledge of the VA Health Care system strongly preferred.
  • Veteran status preferred.
  • Proficiency in Microsoft Office, email, internet, and calendaring applications. Experience with HMIS data entry strongly preferred.
  • Excellent written and oral communication skills.
  • Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.
  • Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.
  • Ability to maintain professional conduct, attitude, and appearance at all times.

Special Requirements

  • This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
  • Must be able to receive and maintain criminal records clearance.

Physical Requirements

While performing the duties of this job, the employee is

  • Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
  • Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
  • May be occasionally required to stoop, kneel, or crouch.
  • May be required to lift or move up to 50 lbs.

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, language, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation: $120,000/year

Job Type: Full-time

Pay: $120,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance


  • Monday to Friday

Ability to commute/relocate:

  • Berkeley, CA: Reliably commute or planning to relocate before starting work (Required)


  • Bachelor's (Required)


  • leadership: 2 years (Required)
  • CARF accredidation: 1 year (Preferred)
  • SSVF: 1 year (Preferred)
  • HMIS: 1 year (Preferred)
  • veteran programing management: 1 year (Preferred)
  • nonprofit multiprogram and operations management: 7 years (Required)


  • Driver's License (Required)

Work Location: In person

  • Health insurance

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