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Program Officer for Asylum Services

Job Description

Full Job Description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Since 1939, Lutheran Immigration and Refugee Service (LIRS) has offered welcome and hope to refugees. LIRS has transformed lives with the support and hard work of people like you, to welcome the most vulnerable to the United States from sea to shining sea.

We help people seeking safety from persecution in their home countries and reunite families torn apart by conflict. We resettle refugees. We protect vulnerable children who arrive alone in the United States. We advocate for compassion and justice for all migrants.

Widely recognized for our expertise in implementing federal programs on behalf of refugees and migrants in the United States, conducts policy advocacy, and advances the protection and rights of vulnerable migrants.

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of staff and affiliates. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including medical, dental, vision available the first day of employment, professional development, tuition reimbursement, generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays PLUS the week between Christmas and New Year's Day, 12 weeks of paid parental leave and up to 12 weeks of fully paid FMLA leave, company 403(b) contribution of 3%, an additional 7% match, Family Building benefits for reproductive procedures, adoption/foster care assistance, and an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

Lutheran Immigration and Refugee Service is a champion for all uprooted people. Please join us as we make a difference in the lives of newcomers.

Reporting to the Associate Director for Asylum Services, the Program Officer for Asylum Services will provide training, technical assistance, and program monitoring & evaluation to a network of sites that work with asylum seekers and strengthen their ability to safely navigate their communities and clear path towards integration.


  • Provide national oversight and strategic direction to program sites, building an infrastructure to implement a successful Welcome Center programming across the nation.
  • Contribute to the successful achievement of funder contractual requirements and programmatic outcomes.
  • Develop and maintain monitoring protocols and materials to ensure program compliance.
  • Coordinate and conduct the monitoring and evaluation of Welcome Center program activities at affiliate and LIRS sites.
  • Design and deliver training and technical assistance around client-centered, trauma-informed case management service delivery to asylum seekers and other program participants.
  • Collect data, write reports, and provide support during proposal applications.
  • Use data to inform programmatic decisions and improve outcomes for clients.
  • Oversee the maintenance of the Welcome Center space on LIRSConnect, extendedReach, and other LIRS systems.
  • Represent LIRS during meetings and convenings with external stakeholders, as needed.
  • Maintain strong partnerships with the LIRS network staff and directors.
  • Contribute bold creativity and innovation to the unit.
  • Other duties as assigned by supervisor.


  • Undergraduate degree in social work, social sciences, or related field; preferred.
  • A minimum of three (3) years of experience in non-profit immigration or social services programs.
  • Demonstrated experience providing case management services domestically or relief services overseas is highly desirable.
  • Experience working with refugees, immigrants, or limited English speakers, required.
  • Experience in interpreting contract compliance, developing and delivering training, and providing technical assistance to service providers and staff.
  • Ability to collect, analyze and interpret program information needed to ensure compliance with program requirements, monitor program outcomes and complete requisite statistical and narrative reporting.
  • Broad knowledge of practices, principles, and methods employed in the assistance of refugees, asylees, and asylum seekers including a working knowledge and understanding of U.S. Immigration laws and regulations.
  • Experience developing performance measurement plan, data collection, and analysis highly preferred.
  • Experience in program monitoring and evaluation and Continuous Quality Improvement.
  • Strong writing skills, with the ability to write and edit reports and clearly interpret technical requirements.
  • Ability to establish effective relationships with colleagues and partners.
  • Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to detail.
  • Proficiency in Microsoft Office applications, knowledge in database management, and other computer applications.
  • Strong organizational and time management skills.
  • Ability to prioritize, multi-task, and change direction quickly.
  • Deep commitment to LIRS' core values and ability to model those values in relationships with colleagues and partners.
  • Experience with and commitment to working in a very diverse workforce.

Lutheran Immigration and Refugee Service (LIRS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development and much more. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities.

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