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Business Administration - Nonprofit Operations Manager

Families Forward

Job Description


Full Job Description

Families Forward, a Fedcap program, in Ellsworth, ME is calling all self-motivated go-getters to apply to join our team as a full-time Business Administration - Nonprofit Operations Manager!


We are a successful company that wants the best for our team. We pay our Business Administration - Nonprofit Operations Manager a competitive wage. Our human services team also enjoys great benefits, including medical, dental, vision, a flexible spending account (FSA), short- and long-term disability, a 403(b) plan, an employee assistance plan, a future moms program, and life insurance. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!


Founded in 1935, the Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. Families Forward was created to meet the needs of the people in Maine. We're a human services organization committed to helping individuals obtain long-term economic well-being. We work hard to provide access to employment, training, education, and community resources.

Nearly 60% of our staff have lived in Maine for over 20 years. "Mainers" to the core, our team models the strong work ethic and integrity our state is known for. We value each and every employee! This is why we provide competitive compensation, robust benefits, and plenty of opportunities for personal and professional growth.


Ask yourself: Do you have excellent verbal and written communication skills? Are you highly organized and attentive to detail? Can you effectively prioritize tasks while demonstrating good time management? Are you able to establish and maintain working relationships with others? Do you work well both independently and in a collaborative environment? If so, please consider applying for this Business Administration - Nonprofit Operations Manager position today!


This full-time position in human services works the day shift.

As a Business Administration - Nonprofit Operations Manager in human services, you're responsible for managing the workflow, performance, and coaching of a designated location or multiple assigned locations. Collaborating with the regional director, you foster a high-performing, data-driven team that is equally committed to the needs of the individuals we serve. You run reports in our system and use the generated data to plan daily and weekly tasks as well as create long-term strategies for site achievement.

In addition, you analyze site data and metrics for performance strengths and areas of improvement while identifying priority areas for staff and their assigned caseload. You also take charge of hiring, conducting orientation, and training new employees. To help staff excel in their positions, you provide coaching and support for various skill sets and industry knowledge. You conduct staff meetings at least once a month and provide your employees with regularly scheduled supervision. Through evaluations, you identify employee training and professional opportunities.

You manage the site calendar and PTO requests from staff to ensure coverage and business needs are always met. You also review and approve mileage and reimbursement requests. As needed, you investigate and provide follow-up for participant or staff concerns. Other responsibilities as an operations manager include coordinating activities for logistics, facilities, staffing, and adherence to the program model and workflow. Being a leader is what you were meant to do, and you take great pride in knowing your business administration expertise contributes to our company in a big way!


  • Bachelor's degree OR higher education and equivalent experience
  • Demonstrated track record for building and developing community partnerships
  • Valid driver's license
  • Covid-19 vaccination

Program management and supervisory experience are preferred. Nonprofit experience would be a plus, but multiple factors will be taken into consideration. If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our human services team!

Location: 04605


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