The Humane Society of Sedona is seeking a talented Retail Operations Manager to join and lead our Thrift Store Operations to raise crucial life-saving funds for homeless and hurting animals.

The Retail Operations Manager is responsible for the oversight, leadership, and achievements of the operational management of the Humane Society of Sedona Thrift Stores. Directs all aspects of daily operations; leading the teams including employee and volunteer supervision. Provides strategic vision, leadership, and general management skills for both short- and long-term success of all Thrift Store locations, including online venues. Key responsibilities include store operations, financial management, human resources, control of inventory, store donations, and personnel training & development. Maintains continuity of standards and procedures between stores. Builds and retains motivated, high-performing teams through effective leadership of store associates. The Retail Operations Manager serves as a member of the HSS Leadership Team and reports to the Executive Director.

Responsibilities:

• Develop and implement written procedures for all store operations
• Oversee and assist with the processing of donated items; oversee the rotation of items
• Maintain supply order inventories and ensure appropriate expenditures
• Support and supervise Thrift Store Manager and team of Thrift Store Associates and Thrift Store Volunteers
• Provide inspirational leadership to employees and volunteers, setting operational performance standards and providing training
• Develop schedules for paid employees and volunteers to ensure appropriate levels of coverage
• Track monthly results and trends for business forecasting
• Resolve facility and maintenance concerns and escalated customer concerns

​Qualifications:

• Three years of retail management experience and/or training; or an equivalent combination of education and experience that would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions
• Five years-experience providing customer service and information in a retail or hospitality setting
• Three years of training and directly supervising employees
• Ability to speak effectively before groups of volunteers, donors, members of the general public, and employees of the organization
• Ability to thrive in a fast-paced environment
• Exceptional people and communication skills
• Strong leadership qualities

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 5 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Sedona, AZ 86336: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person