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Permanent Supportive Housing Case Manager

Family Eldercare

Job Description


Full Job Description


Family Eldercare is committed to a culture of diversity, equity, and inclusion. We strongly encourage people of color, LGBTQIA2+, individuals with disabilities, parents, caregivers, and veterans to apply. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.

Job Description

Job title: Permanent Supportive Housing Case Manager

Reports to: Permanent Supportive Team Lead

Program: Financial and Housing

Work Location: Rutherford Office

Position Status - Full-time

FLSA Classification - Exempt

Salary Range $25.52 -$26.25


The Permanent Supportive Housing Case Manager will provide intensive case management services to clients transitioning out of homelessness and enrolled in services using Housing First and Trauma-Informed Care models. The services provided by this position support individuals to achieve long-term housing stability by increasing connections to health care and social services, provide advocacy, crisis intervention, goal planning, life skills training, financial management, and mental health support. Success will be primarily measured by the percentage of clients who maintain housing stability. PSH case managers require a high-level understanding of programs and benefits in their communities and a strong desire to connect clients to them. This position requires traveling, reliable transportation, and a valid driver’s license.

Essential Responsibilities:

Provide case management to a culturally diverse population and promote a successful desired outcome. Service delivery is focused on the areas of housing, basic needs, and financial stability.

  • Ensure payments related to housing stability are made on time and in full.
  • Develop individualized service plans to establish scope of services and to monitor progress toward client goals; ensure that service plans are person centered, participatory, comprehensive, and measurable.
  • Maintain client contact to achieve the goals set in the service plan.
  • Identify, refer to, and collaborate with formal and informal networks to support service plans and client success.
  • Conduct assessments regularly and maximize connections to community resources, public benefit programs, and assistance in the community.
  • Maintain updated client eligibility documentation to ensure program compliance.
  • Maintain client records in accordance with HIPPA guidance and Family Eldercare standards.
  • Complete accurate and timely progress notes in accordance with funder and Family Eldercare requirements.
  • Respond to communication regarding referrals and clients within 24 hours during the work week.
  • Consistently advocate on behalf of clients; act as a mediator and seek solutions to housing stability concerns and crisis situations.
  • Maintain a regular caseload of 10 – 15 clients, or the number of clients necessary to maintain the full capacity of the program.

Education and Experience:

  • Previous experience in Permanent Supportive Housing settings and case management includes scattered-site or onsite operations.
  • 1-3 years’ experience working with marginalized populations which must include people experiencing homelessness.
  • Completion of training in Trauma-Informed, Harm Reduction, and Housing First models of care.
  • Preference for candidates with Bachelor’s or Master’s Degree in Social Work or related field of study.
  • Must have reliable transportation, valid Texas Driver’s License, active automotive insurance, and a satisfactory motor driving record.
  • Preferred Homeless Management Information System database experience.
  • Must be able to meet minimum standards for a criminal background check.


Any combination of the suggested education and experience will be considered for this position. In addition, the following will be considered:

  • Commitment to Housing First and Trauma Informed Care principles and ending and preventing homelessness and housing instability.
  • Bilingual and/or American Sign Language is a preferred skill.
  • Demonstrated ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
  • Ability to exercise sound judgement, diplomacy, and maintain good working relationships across the organization and with community collaborators.
  • Proficiency in Microsoft Office Suite including SharePoint.
  • Knowledge of community-based services and resources -AND/OR public benefits programs
  • Excellent interpersonal communication skills

Working Conditions/Physical Requirements:

This position operates in a pet friendly office environment. There will be routine use of standard office equipment such as computers, phones, and photocopiers. The role will require contact with currently and formerly homeless individuals who may have mental illness, substance use disorder, -AND/OR- trauma experiences. Case Managers frequent homes in which there is smoking and pets.

  • Ability to interact with clients, volunteers, staff, family, community partners and other stakeholders.
  • Ability to perform the essential job functions safely, consistently, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
  • Ability to lift and carry up to 30 lbs.


This position requires moderate transportation and will require use of personal vehicle. Typical workdays will be based at Family Eldercare offices with frequent community visits to client homes and providing clients escort to appointments. Travel is reimbursed at the approved IRS mileage rate.

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify. Please follow this URL to review one such program and their requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

If you are interested in applying for employment with Family Eldercare and need special assistance to apply for a posted position, please send an email to hr @familyeldercare.org

Job Type: Full-time

Pay: $25.52 - $26.25 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Austin, TX 78754: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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